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Customer Stories


When the Tesco Distribution Centre in Dundee relocated, Brian found himself unemployed after 18 years with Tesco. Brian approached Claverhouse for advice on preparing an up to date CV to assist in his jobsearch. At the time, Brian was confident he would pick up a job himself. However, a few months later he was still unemployed.

Having been part of a large scale redundancy, Brian was eligible for New Deal and was referred to us by Jobcentre Plus to assist him back to work.

Brian had up to date skills, held a full clean driving licence and a current Reach Truck/Counterbalance certificate. The Employment Advisers within Claverhouse Training targeted various local employers on his behalf and it was not long before he was interviewed by a local Plumbing Merchant with a view to full-time employment.

Brian successfully completed a short Work Trial with Tayside Plumbing as a
Warehouseman and moved into paid employment. Brian is now a Delivery Driver/Warehouseman with the same employer.



Jason was eligible for early entry into New Deal. He came from an engineering background and was experienced in the operation of various machines.

A local employer contacted us to assist him fill an engineering vacancy and Jason’s CV was put forward. He was interviewed and it was arranged that he would complete a short work placement to allow the employer to assess his work skills. Jason proved that he could work well with others, was a good team player and had the aptitude for the position. He moved into full-time employment with Tayside Precision Tools and is happy in his job.



When Matthew first joined the Support Employment Project, ran in conjunction with Dundee FC and Dundee United FC, he was uncertain of his career path. Football coaching techniques are used to develop individuals’ communication skills, motivation, team work and confidence building.

The project supported and enabled Matthew to make the right choice to suit his needs.

Matthew gained a position as a General Assistant within Sainsbury’s and has also been accepted by Dundee College to study Sports Coaching.



Carol was referred to us by Jobcentre Plus to participate in our 13-week Intensive Activity Programme to gain up to date skills to allow her to get back to work.

Carol had moved up from the South of England, she had been unemployed for quite some time due to family commitments and was not familiar with the local labour market. She was very nervous and lacked self-confidence. However, through diverse skills training and an increased awareness of employer expectations Carol was placed with a local employer for work-based job training within a catering environment.

Within the two weeks training the employer was impressed by Carol’s progress and offered her a full-time Counter Assistant position at Metropole Café. Her confidence and her ability to multi-task and deal with customers in a busy café environment is now second nature to her.



Nicholas participated on the Gateway to Work course aimed at New Deal clients aged between18-24. The two-week course consists of a structured programme, providing individuals support and advice to move into employment, including customised CVs, completion of application forms, interview techniques, mock-interview and assisted jobsearch.

Nicholas had a current Forklift Certificate and was put forward for various warehousing vacancies. He was offered a position through our Employment Advisers with Tayside Plumbing as a Warehouseman/Forklift driver and during his short work trial he proved he was more than capable for the position and was given a permanent position with his new employer.



Robert had been employed in the Security sector for many years and was looking for a change of career. He had always had an interest in cycling and general maintenance of bikes and he was an ideal candidate when our Cycle Stop Enterprise Project required a full-time maintenance person.

Robert took part in a Work Trial and proved he had the mechanical aptitude, repair and maintenance and customer care skills. He is now in full time employment and says he has got the job he has always wanted.



Audrey is a Lone Parent and had been unemployed for several years due to bringing up her young family.

Our Lone Parent Course is funded by Discover Opportunities and European Social Fund. Audrey participated in the 6-week course which addressed employability skills, barriers to employment, motivation, confidence building, self-assertiveness and team building. Audrey made new friends, her confidence and self-esteem grew and she started to feel more positive and felt ready to consider getting back to work.

One of our Employment Advisers organised an interview with a local employer for a full-time Clerical Assistant position. Audrey was selected to participate in a two-week work placement to assess her skills in the workplace and to allow Audrey time to decide if the job was for her. Initially, Audrey found the hours difficult to work around her children who were still at school. Hampton Timber Specialists were so impressed by her skills and attitude to work, they agreed to change her hours to suit. Audrey is really enjoying her new position and the other benefits that come with employment.

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